Privacy Policy

Effective Date: 28/7/2025

Dentimat Dental Products (S) Pte Ltd (“we”, “us”, “our”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website or services.

1. Collection of Personal Data

We may collect the following types of personal data:

– Identity Information: Name, job title, clinic name, professional license details.
– Contact Information: Email address, phone number, billing/delivery address.
– Account Details: Login credentials, account preferences.
– Transaction Information: Order history, payment method (excluding full card details).
– Technical Data: IP address, browser type, pages visited (via cookies or analytics tools).

2. Purpose of Collection

Your data is collected and used for purposes including but not limited to:

– Processing and fulfilling orders
– Verifying professional credentials and license
– Creating and managing your account
– Communicating order updates, service notices, or promotions
– Managing warranties, returns, and customer support
– Improving website performance and user experience
– Complying with legal or regulatory requirements

3. Consent

By providing your personal data, you consent to our collection, use, and disclosure as described in this Privacy Policy. If you provide personal data of another individual (e.g., a colleague), you warrant that you have obtained their consent to do so.

You may withdraw consent at any time by contacting us (see Section 9). However, withdrawal may limit your access to certain services (e.g., ordering).

4. Disclosure of Personal Data

We do not sell or rent your personal data. We may share your data with the following parties when necessary:

– Logistics and delivery partners
– Payment service providers
– Regulatory authorities, where required by law
– IT and cloud service providers (e.g., website hosting, email services)

All third parties are contractually bound to protect your data and use it only for authorised purposes.

5. Protection of Personal Data

We take reasonable technical and organisational precautions to safeguard your data, including:

– SSL encryption for website transactions
– Restricted access to authorised personnel only
– Secure servers and firewalls
– Regular system audits and updates

Despite our best efforts, no method of transmission or storage is 100% secure. You are responsible for keeping your account credentials confidential.

6. Retention of Personal Data

We retain your personal data only as long as necessary for business, legal, or operational purposes. Once no longer needed, data is securely deleted or anonymised.

7. Use of Cookies and Tracking Technologies

We may use cookies or similar technologies to enhance your browsing experience and understand website traffic. You may adjust your browser settings to block cookies, though this may affect site functionality.

8. Access and Correction

You have the right to:

– Access your personal data held by us
– Correct or update inaccurate or incomplete data

To make a request, please contact our Data Protection Officer (see below). We may charge a reasonable fee for access requests, as allowed under the PDPA.

9. Contact Us

If you have any questions, concerns, or wish to withdraw consent or request access to your data, please contact our Data Protection Officer:

Dentimat Dental Products (S) Pte Ltd

📧 Email: sales@dentimat.com.sg

📞 Phone: 68420068

🏢 Address: 8 Kaki Bukit Road 2, Ruby Warehouse Complex #03-25A, Singapore 417841

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes your acceptance of the updated policy.